SPX LABS · PRIVACY

Privacy Policy

Last updated: 3 September 2026

SPX Labs respects your privacy. This Privacy Policy explains how personal information may be collected, used and protected when you visit spxlabs.co.uk, contact us, create an account or place an order.

1. Information We May Collect

Depending on how you interact with SPX Labs, we may collect information such as:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• order and transaction information;
• customer account information;
• communications you send to SPX Labs;
• IP address;
• browser and device information; and
• website activity and cookie information.

2. Payment Information

Payments may be processed through third-party payment providers made available through our checkout.

Payment providers may collect and process information required to authorise and complete a transaction. SPX Labs does not necessarily receive or store complete payment-card or bank-account credentials.

3. How We Use Personal Information

Personal information may be used where appropriate to:

• process and fulfil orders;
• process or verify payments;
• arrange delivery;
• provide customer support;
• maintain customer accounts;
• respond to enquiries;
• prevent fraud and misuse;
• maintain website and account security;
• meet legal, accounting and tax obligations; and
• operate and improve our website and services.

4. Lawful Bases for Processing

Where UK data-protection law applies, we process personal information only where an appropriate lawful basis exists.

Depending on the circumstances, this may include processing necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate interest, or where you have provided valid consent.

5. Sharing Information

We may share information with trusted service providers where reasonably necessary to operate SPX Labs. These may include:

• payment providers;
• website and hosting providers;
• delivery and logistics providers;
• email and communications providers;
• WooCommerce and related website services;
• security and fraud-prevention services;
• IT and technical service providers; and
• professional advisers where necessary.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and contractual requirements.

7. Marketing Communications

Where electronic marketing requires consent or another lawful basis, SPX Labs will only send such communications where the applicable requirements have been met.

You may withdraw applicable marketing consent or unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting us.

8. Cookies

SPX Labs uses cookies and similar technologies to operate website functionality and, where applicable, understand how the website is used.

Further information about the cookies used on our website and your choices will be available in our Cookie Policy.

9. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to request access, correction, erasure, restriction, objection or data portability.

Some rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to certain requests.

10. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or misuse.

No internet-based system can be guaranteed to be completely secure.

11. International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, appropriate measures will be used where applicable.

12. Children

SPX Labs does not knowingly accept orders for research compounds from persons under 18 years of age.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, business practices or applicable requirements. The current version will be published on this page.

14. Contact Us About Your Data

For privacy questions or to make a data-protection request, contact:

SPX Labs
info@spxlabs.co.uk

15. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can investigate.

You may also have the right to make a complaint to the UK Information Commissioner’s Office.